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FAQ

You can contact us via email at info@lebrash.com.

We deliver to all countries except: Åland Islands, Bermuda, Guadeloupe, Guernsey, Greenland, Martinique, Macau and Taiwan.

Flat rate shipping to all countries is 3.95 euros. 

After ordering a product, you will receive a shipping confirmation within 2-3 business days with a tracking code and a link. If you still cannot track your order with the tracking code, go to "Track Your Order" page, and enter your order number with your email. 

Depending on your location, it usually takes between 7-15 business days for a standard delivery (not including order processing). 

Sometimes parcels get lost due to the small size. If more than a month has passed and you still haven't received your order, please contact us again at info@lebrash.com to let us know and we will be happy to resend your order and give you a discount code as compensation.

Sometimes packages can be damaged due to poor shipping conditions. If this is the case, please contact us at info@lebrash.com with a photo and we will explain your next steps.

If you have made an error in your address and/or name that may affect the shipment, please contact us as soon as possible at info@lebrash.com the same day, mentioning in the email subject line that you have made an error along with your order number. 

If you have any further questions, please do not hesitate to contact us at info@lebrash.com. We will get back to you within 48 hours. 

Please go to our Return Policy page for more information. 

Due to the current situation with COVID-19, your package may be delayed. Delivery services are working at a reduced capacity and many commercial flights are cancelled. Don't worry, your order will be shipped! Thank you for your kind understanding. 

Contact us via email at info@lebrash.com. 

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